What our customers say…

"I want to thank you for your superb customer service. You have been SO helpful and extremely patient. I really appreciate that. It has been lovely doing business with you. Carol.”

"Your site is a delight to peruse." Michele H.

"Good Morning Katie, Karen and all involved in the design, manufacture and delivery of this beautiful bracelet... I was right, she absolutely loves it!!! You have helped me to make her day on her birthday and I am extremely grateful 🙏 What an amazing product... and people. Thank you again. G".

"Beyond my expectations. I am so very pleased with this purchase. Thank you!" J.

"I can honestly say that I have never had an easier, more satisfying, shopping online experience than that with madebyhandonline.com Having discovered the site via search engine, I quickly found the eternity ring of my dreams and was able to contact the bespoke jeweller direct with my personal requirement. She replied promptly and the order was processed and delivered within 10 days - quite amazing, given it was a week before Christmas! Most importantly, the ring is absolutely exquisite, true to the pictures online, and exceptional value. Thank you madebyhandonline.com - I shall certainly be using you for all presents in future!" Gill.

"I am very impressed by your website and what you are doing for British Crafts. It is a lovely resource for all of us." Deborah.

“Jennifer (Collier) is intent on making your personalized gift extra special. She created my bespoke gift with a quick turnaround time to accommodate my fast approaching anniversary. I'm delighted with my Paper SLR and so was my wife!”

"Please could you pass on sincere thanks and delight to both Anya Keeley and Katie Almond. We were thrilled by the beautiful works of art - both the picture and jug - and by the lovely personal touches. They have gone to good homes who love them as much as we do. Hope for another excuse to commission something again soon. S."

"I have placed my order (the first of many, I imagine)! Your website is really inspiring. I used to make a lot of pottery (though nowhere near the standard of the pieces on your website!) and it's made me think about getting back behind the wheel." Sally, London.

"The gifts arrived this morning. Thank you. Please can you pass on how impressed I have been with my purchases. I found something I liked in a magazine and it all snowballed from there. I know I have purchased original gifts for my relatives and friends this year and will use the website again." S. Leech

What our Makers say…

"One of the best things to have happened to me in my career has been to be accepted to sell work on madebyhandonline. The support you get is second to none and you know you are a valued member of a group that look after you, advise you and work hard to do the very best for you and your work. The work of fellow artists is such high quality and to be selected to be amongst them is quite an honour." Textile artist Marna Lunt.

"madebyhandonline is such a valuable platform to showcase my work and I'm honoured to be in such good 'craft company!' They work so hard to promote the work and I have received some of my best coverage thanks to them in magazines such as Period Living. I feel they are as passionate about high quality hand-made craft as I am!" Ceramicist Katie Almond.

"It is obvious they truly love every piece on their site and that they really care about their makers. I personally believe they are the ONLY site dedicated to selling a small, but high quality selection of exclusively handmade contemporary craft. I sold with another website before moving to them, but I am SO much happier now, and currently cannot keep up with the amount of orders!" Paper artist Jennifer Collier.

In the Press…

"Putting the best of Britain and Ireland's craft products online" Financial Times' How To Spend It website.

"Dedicated to selling the best British handmade designs" Elle Decoration Magazine.

"A collection of extremely high-quality handmade goods from British makers." Top 5 websites for Christmas gifts in The Mirror 2015.

"Support British makers and buy beautiful items without leaving the house" Homes & Antiques Magazine.

We were delighted to be one of Deborah Meaden's 'Twelve Tweets of Christmas' supporting British handmade. She describes madebyhandonline as "representing some real talent".