Privacy Policy

madebyhandonline.com is a UK based website. We take your personal privacy very seriously and have never, and will never, sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.

We use SSL encryption technology, which is a secure system that protects your personal information when you enter potentially sensitive details on our site.

If you place an order with us your payment details are processed securely by Shopify and/or PayPal. We don’t store your credit / debit card details. Shopify encrypts data sent to and from us and our customers using the HTTPS protocol and data is stored on a secure server behind a firewall. Shopify and all online stores powered by Shopify are Level 1 PCI-DSS compliant.

For your security and ours, Shopify uses automated fraud screening. A transaction may be stopped if automated checks indicate that stolen or fraudulent payment information is entered at our checkout.

When you place an order with us you’ll be asked to provide your name, address, email address and telephone number (optional) so that we can fulfil your order. You'll also be asked to provide a name and address for shipping/delivery.  The shipping/delivery name and address, and any specific message provided by you, will be given to the maker of the item ordered for the purpose of fulfilling your order. Your email address may also be given to the maker, but only for the purpose of fulfilling your order.

Our mailing list

When you place an order you will be asked if you would like your name and email address to be added to our mailing list. This is not a pre-ticked box. If you opt to join our mailing list we’ll only use your details to tell you about our selected contemporary craft industry news, any special offers we run, the makers and products on our website, carefully selected craft events, or any changes to our site. We may also contact you to check you are happy to keep receiving our e-news. You can unsubscribe at any time by contacting us or following the unsubscribe links. There is one at the top and one at the bottom of our newsletter.

We use a third party provider called Campaign Monitor to deliver our e-newsletter. These emails are sent to our subscribers no more than twice a month, and mostly only once a month. Campaign Monitor is a secure system which is password protected. The system collects statistics around email opening and click-throughs using industry standard technologies and we use this to help us monitor and improve the content of our e-news and website.

If you enter a competition organised by ourselves, or in close partnership with another company, you will also be informed that your name and email address will be added to our newsletter mailing list. You are free to unsubscribe at any time and have your details removed from our records. We would only share your name and email address details with our carefully selected partners for the purpose of running a competition, and you would be made aware of this at the time of entering any such competition. Winners' names may be published on this website or on our facebook page - again we would request your consent to do this.

Google Analytics

When someone visits madebyhandonline.com, Google Analytics acts on our behalf as a third party in order to collect standard internet log information and details of visitor behaviour. We use this information to improve our offering. It enables us to monitor popular pages on our site, the number of visitors we receive and see how people find us. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies

A cookie is a small text file that is placed and stored on your computer, mobile or other device by websites that you visit. They are widely used in order to make websites work (or work more efficiently) and also to provide information on visitor behaviour. You have the ability to accept or decline cookies from any website by modifying the settings in your browser. Our website uses cookies. Some of these are essential to make our site work and others help us to improve by allowing us to see how people use our site. These cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify you. You are free to refuse cookies. However, if cookies aren't enabled on your computer, you may not be able to make a purchase from our website.

Links to other websites

We provide links to other sites we feel you may have an interest in. These websites may not have the same strict privacy policy as ours and so we cannot accept responsibility for other sites once customers have left madebyhandonline.com.

Updates to this Privacy Notice

​We may update this privacy notice from time to time to ensure we’re keeping you best informed about what data we collect and how it is used and kept secure. We want to reassure you that we take your privacy very seriously and will keep this policy under regular review. We are not under obligation to email you every time we update this notice, however you will always be able to access it via a link in the footer of this website. This privacy notice was last updated on 23rd May 2018.

If you have any questions or if you’d like to access, amend or delete any information we have about you please contact us at info@madebyhandonline.com and we’ll be very happy to help.

 

This is a link to Shopify's Privacy Notice and this is a link to PayPal's Privacy Notice. This is a link to Campaign Monitor's Privacy Policy (our e-newsletter provider).